Honorata Ratnawati Dwi Putranti Primary Author Suparmi Primary Author Joko Lelono Primary Author mixed material bibliography 2020 en English

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This study aims to analyze the effect of work stress, work satisfaction and organizational commitment on the intensity of turnover of hotel employees. The population of the study is 180 people consisting of HRD, accounting, front office, sales marketing, engineering, food and beverage products, food and beverage service, housekeeping, security of Ciputra Hotel Semarang’s employees. Samples using Solvin calculation of 65 employees which is taken from each section and used method of proportionate stratified random sampling. The results of work stress have a positive effect, but both work satisfaction and organizational commitment have negative effect on turnover intensity. Department that has turnover intensity are the front office and housekeeping. The results, that the work stress has the greatest value that affects the turnover intensity in this study NONE Digilib FEB UNTAG Semarang Digital Library of Economics and Business Faculty UNTAG Semarang ICBEG Employee 104 2020-08-04 08:59:40 2020-08-04 08:59:40 machine generated